Help Centre
Frequently Asked Questions
Quick answers about booking, payments, taxis, tour packages and on-trip support across Gujarat.
Booking & Payments
How to book, pay and confirm your Gujarat trip.
How do I book a tour or taxi with GujaratYatra?+
You can book in three ways - fill the inquiry form on any page, message us on WhatsApp at +91 96872 03263, or call us directly. Our travel expert will share a customised quote within 30 minutes.
How much advance payment is required?+
We typically take 25% advance to confirm your booking and the balance is paid before the trip starts. For multi-day tour packages, the advance may vary based on hotel bookings.
What payment methods do you accept?+
We accept UPI (Google Pay, PhonePe, Paytm), bank transfer, all major debit/credit cards and cash. A digital receipt is shared for every payment.
Is GST included in the quoted price?+
All prices shown on the website are starting prices excluding GST. The final quote shared by our team will mention GST and any toll/parking charges clearly.
Can I cancel my booking? What is the refund policy?+
Yes. Cancellations made 7+ days before the trip are fully refundable (minus payment-gateway fees). 3-7 days: 50% refund. Within 72 hours: non-refundable. Hotel-inclusive packages follow the hotel's cancellation policy.
Taxi & One-Way Cab
Outstation, airport and one-way cab questions.
Do you provide one-way cab service in Gujarat?+
Yes - we run one-way cabs on popular routes like Ahmedabad to Vadodara, Surat, Rajkot, Dwarka, Somnath and more. You pay only for the one-way distance, not the return.
Are toll, parking and driver allowance included in taxi fare?+
Our standard taxi fares are inclusive of fuel and driver. Tolls, parking and state permit charges are billed at actuals. Night halt (₹300) applies for outstation multi-day trips.
What car options are available?+
We offer Sedan (Dzire/Etios), SUV (Ertiga/Innova), Premium SUV (Crysta/Hycross) and Tempo Travellers (12-26 seater). All vehicles are AC, sanitised and well-maintained.
Are your drivers verified and English-speaking?+
Yes - all drivers are background-verified, carry valid commercial licenses and have 5+ years of experience on Gujarat routes. Most speak Hindi, Gujarati and basic English.
How is the kilometer calculated for outstation trips?+
Outstation kilometers are calculated from your pickup point back to the pickup point (round trip). A minimum of 250 km/day applies for multi-day rentals.
Tour Packages & Itineraries
About our Gujarat tour packages and customisation.
Can I customise a tour package?+
Absolutely. Every package on our site is a starting template - we customise hotels, vehicle type, sightseeing and add-ons (like Rann Utsav tent stay or Gir jeep safari) at no extra design fee.
Do your packages include hotel stay and meals?+
Most packages include hotel stay with breakfast. Lunch and dinner can be added on request. We offer 3-star, 4-star and luxury heritage hotel options.
What is the best time to visit Gujarat?+
October to March is the best season. For Rann Utsav, plan between November and February. The Statue of Unity and Saputara are pleasant year-round. Avoid mid-April to June due to extreme heat.
Do you offer group tours and family packages?+
Yes - we specialise in group tours (10-50+ pax), family packages, corporate offsites, school educational tours and senior-citizen Char Dham yatras.
Can you arrange Dwarka-Somnath religious tours?+
Yes. Our most popular religious circuit is the Dwarka-Somnath-Nageshwar 4-day yatra. We also organise Ambaji, Pavagadh, Palitana and Shamlaji pilgrimages.
Safety & Support
On-trip safety, support and women travellers.
Is GujaratYatra safe for solo women travellers?+
Yes - we prioritise women safety. Verified drivers, GPS-tracked vehicles, 24x7 helpline and an option to request a female travel coordinator on call.
What if my vehicle breaks down during the trip?+
We dispatch a replacement vehicle from the nearest hub within 60-90 minutes. Our 24x7 support team stays on the line until you're back on the road.
Is there 24x7 customer support during the trip?+
Yes - call or WhatsApp +91 96872 03263 any time during your trip for changes, emergencies or assistance.
Are your vehicles sanitised and insured?+
Every vehicle is sanitised before each trip, carries valid commercial insurance, fitness certificate and passenger insurance.
General
About GujaratYatra as a travel platform.
Is GujaratYatra a registered travel company?+
Yes - GujaratYatra is a registered Gujarat-based travel brand with valid GST registration, tour operator credentials and tie-ups with verified local fleet partners across the state.
Do you cover destinations outside Gujarat?+
Our primary focus is Gujarat, but we also arrange cabs to Mount Abu, Udaipur, Mumbai, Diu and Daman from any Gujarat city.
How do I get a quick quote?+
WhatsApp us at +91 96872 03263 with your travel dates, destinations and number of travellers. You'll receive a detailed quote within 30 minutes during business hours.
Still have questions?
Send us a quick inquiry - we reply within 30 minutes.
Talk to a Gujarat travel expert
Whether you're planning a Dwarka-Somnath yatra, a Rann Utsav weekend or an Ahmedabad airport pickup - our team has built thousands of trips across Gujarat and will help you choose the right vehicle, hotels and itinerary.
- • Verified drivers and well-maintained vehicles
- • Transparent pricing - no hidden charges
- • 24x7 on-trip support on call and WhatsApp
- • Free itinerary customisation
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